Main phone company
Net Promoter Score (NPS)
Satisfaction: Network coverage (i.e., lack of call dropouts and voice quality)
Satisfaction: Internet speed
Satisfaction: Value for money
Customer effort: Understand your bill
Customer effort: Understand the pricing plans
Customer effort: Get help from customer or technical support
Customer effort: Upgrade/downgrade plans
Customer effort: Cancel your subscription/plan
Customer effort: Check your internet usage
Gender
Age
Stage
Population density
Education
White For example, German, Irish, English, Italian, Polish, French, etc.
Hispanic, Latino, or Spanish origin For example, Mexican or Mexican American, Puerto Rican, Cuban, Salvadoran, Dominican, Colombian, etc.
Black or African American For example, African American, Jamaican, Haitian, Nigerian, Ethiopian, Somalian, etc.
Asian For example, Chinese, Filipino, Asian Indian, Vietnamese, Korean, Japanese, etc.
American Indian or Alaska Native For example, Navajo Nation, Blackfeet Tribe, Mayan, Aztec, Native Village of Barrow Inupiat Traditional Government, Nome Eskimo Community, etc.
Middle Eastern or North African For example, Lebanese, Iranian, Egyptian, Syrian, Moroccan, Algerian, etc.
Native Hawaiian or Other Pacific Islander For example, Native Hawaiian, Samoan, Chamorro, Tongan, Fijian, Marshallese, etc.